About the Company
Commonwealth Bank is one of Australia’s leading providers of integrated financial services. We are dedicated to delivering excellent service to our customers and fostering a supportive and inclusive environment for our employees. With a strong commitment to community and innovation, we offer dynamic career paths and opportunities for growth within a globally recognized institution.
Job Description
Are you looking to kickstart your career in public service within the financial sector? Commonwealth Bank is offering an exciting entry-level opportunity for a Public Service Assistant in our Newcastle branch. This role comes with full, comprehensive training, meaning no prior experience in banking or customer service is required. We are seeking enthusiastic and motivated individuals eager to learn, grow, and contribute to our mission of helping Australians achieve their financial goals. You will play a vital role in supporting branch operations, assisting customers, and ensuring a smooth and efficient service environment.
Key Responsibilities
- Welcome and assist customers with general inquiries and direct them to appropriate services.
- Provide administrative support to the branch team, including data entry and document management.
- Assist with processing customer transactions and account updates under supervision.
- Maintain a tidy and organized branch environment.
- Adhere to all bank policies, procedures, and regulatory requirements.
- Actively participate in all provided training programs and development sessions.
- Collaborate with team members to ensure a positive and productive work atmosphere.
- Handle sensitive information with discretion and maintain customer confidentiality.
Required Skills
- Strong communication and interpersonal skills.
- A positive attitude and willingness to learn new processes and systems.
- Excellent attention to detail and organizational abilities.
- Basic computer literacy.
- A commitment to providing exceptional customer service.
- Ability to work effectively both independently and as part of a team.
- Reliability and a strong work ethic.
Preferred Qualifications
- Previous experience in any customer-facing role (e.g., retail, hospitality) is a plus, but not required.
- Demonstrated interest in community service or public relations.
- High school diploma or equivalent.
Perks & Benefits
- Full, comprehensive paid training provided from day one.
- Opportunities for career advancement and professional development within a major financial institution.
- Competitive salary and benefits package.
- Employee discounts on banking products and services.
- Access to wellness programs and support services.
- A supportive and collaborative team environment.
- Paid annual leave and sick leave.
- Contribution to superannuation (retirement fund).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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