About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people, businesses, and communities across Australia and beyond. Our diverse team is passionate about innovation and providing exceptional service to our customers. We foster a supportive and inclusive environment where every voice is heard and valued.
Job Description
Are you passionate about helping people and looking for a flexible role that fits your lifestyle? Telstra is seeking enthusiastic and customer-focused individuals to join our team as Remote Customer Agents. This is a 100% remote position, allowing you to work from the comfort of your home in Ballarat and contribute to connecting Australians. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with Telstra services. We offer comprehensive training, a supportive team environment, and attractive casual loading and benefits to reward your dedication. If you’re a problem-solver with excellent communication skills and a desire to make a difference, we encourage you to apply.
Key Responsibilities
- Provide friendly and efficient customer support via phone, email, and chat.
- Address customer inquiries, troubleshoot issues, and provide accurate information regarding Telstra products and services.
- Resolve customer complaints and escalate complex issues to appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to enhance the customer experience and contribute to team goals.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Continuously learn and adapt to new product offerings and service updates.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to empathize with customers and build rapport.
- Proficiency with basic computer applications and navigating multiple systems.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently and as part of a remote team.
- Demonstrated commitment to providing outstanding customer service.
Preferred Qualifications
- Previous experience in a customer service or call centre environment.
- Familiarity with telecommunications products and services.
- Experience using CRM software.
- A high school diploma or equivalent.
Perks & Benefits
- Competitive hourly rate with attractive casual loading.
- Flexibility to work from your home in Ballarat.
- Comprehensive paid training program.
- Opportunities for career development and growth within Telstra.
- Access to employee discounts on Telstra products and services.
- Supportive and inclusive remote team culture.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.