About the Company
Serco Group plc is a leading international service company that designs, delivers, and integrates services for governments and other public bodies. With a commitment to improving lives and supporting communities, we manage a diverse range of contracts including public housing support, healthcare, transport, and justice services. We believe in building a supportive environment for our employees to thrive and make a real difference.
Job Description
We are seeking a dedicated and empathetic Remote Housing Assistance Coordinator to join our team, working entirely from home. This is a crucial role focused on providing vital support and guidance to individuals and families seeking housing assistance within the Tower Hamlets area. You will be responsible for navigating complex housing policies, connecting residents with appropriate resources, and ensuring a smooth and supportive experience for those in need. This role offers the opportunity to make a tangible impact on the lives of vulnerable individuals, all while enjoying the flexibility of a fully remote work model and comprehensive benefits.
Key Responsibilities
- Serve as the primary point of contact for residents seeking housing assistance, providing clear and compassionate guidance.
- Assess individual housing needs and eligibility based on established criteria and policies.
- Assist residents with completing application forms and gathering necessary documentation.
- Liaise with housing providers, local authorities, and third-party organizations to secure appropriate housing solutions.
- Provide information on available housing programs, benefits, and support services.
- Maintain accurate and confidential records of all interactions and progress in our CRM system.
- Follow up with residents and stakeholders to ensure timely resolution and ongoing support.
- Identify and escalate complex cases to senior coordinators or managers as necessary.
- Participate in ongoing training and professional development to stay current with housing regulations and best practices.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- Ability to empathize with individuals in challenging circumstances.
- Effective problem-solving and critical thinking skills.
- Capable of working independently in a remote environment.
- Basic understanding of data privacy and confidentiality.
Preferred Qualifications
- Previous experience in a customer service, administrative, or call center role.
- Familiarity with social housing systems or public services.
- Experience working with vulnerable populations.
- Knowledge of local housing resources in London or the UK.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday allowance.
- Company-matched pension contributions.
- Access to employee assistance programs and mental health support.
- Opportunities for career development and internal promotion.
- Fully remote work model with flexible scheduling options.
- Reimbursement for home office setup expenses.
- Ongoing training and professional development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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