About the Company
Digicel Jamaica is a leading telecommunications provider dedicated to connecting communities and empowering individuals and businesses across the island. We are committed to innovation, customer satisfaction, and fostering a dynamic work environment where employees can thrive.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Remote Public Works Customer Support Representative. This is a full-time, 100% remote position where you will be the first point of contact for customers regarding various public works inquiries, services, and issues. No prior experience is required, as comprehensive training will be provided to ensure your success. If you have a passion for helping people and a desire to contribute to community well-being, we encourage you to apply!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding public works services (e.g., utility outages, service requests, infrastructure issues).
- Provide accurate information and clear explanations of policies and procedures related to public works.
- Log, track, and escalate customer issues to appropriate departments for resolution.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Maintain detailed and accurate records of all customer interactions.
- Collaborate with internal teams to improve service delivery and customer satisfaction.
- Adhere to company policies, procedures, and service level agreements.
- Participate in ongoing training and development programs.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer navigation and data entry.
- Ability to work independently and as part of a remote team.
- A positive attitude and a commitment to providing outstanding customer service.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to adapt to new systems and processes quickly.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service environment (even non-professional).
- Familiarity with public utilities or infrastructure concepts.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and public holidays.
- Performance-based bonuses.
- Employee assistance programs.
- Opportunities for career growth and professional development.
- Dedicated training program for all new hires.
- Work from the comfort of your home.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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