About the Company
Myer is one of Australia’s largest and most respected department store groups, renowned for offering a comprehensive range of products across fashion, homewares, beauty, and electronics. With a rich history spanning over a century, Myer is committed to providing exceptional customer service and a seamless shopping experience, both in-store and online. We are a brand synonymous with quality, style, and innovation, dedicated to creating memorable moments for our customers.
Job Description
Join Myer as a Remote Service Clerk and become an essential part of our customer support team, working from the comfort of your home. This entry-level position is perfect for individuals eager to start a career in customer service with a leading high street brand. You will be the first point of contact for our valued customers, providing friendly and efficient support for inquiries related to products, orders, services, and general assistance. Full training will be provided to ensure you are well-equipped to deliver the Myer standard of excellence. This is a 100% remote opportunity, offering flexibility and a supportive work environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products, services, store policies, and promotions.
- Assist customers with order tracking, returns, exchanges, and warranty claims.
- Troubleshoot and resolve customer issues effectively and empathetically.
- Escalate complex issues to senior team members when necessary.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and procedures to ensure a consistent customer experience.
- Continuously learn about new products, services, and operational updates.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Basic computer proficiency and comfort with online communication tools.
- A positive attitude and a passion for helping others.
- Reliable internet connection and a quiet workspace.
Preferred Qualifications
- Prior experience in a customer service or retail environment (even informal experience).
- Familiarity with CRM software or helpdesk systems.
- A genuine interest in fashion, homewares, or consumer electronics.
Perks & Benefits
- 100% remote work flexibility.
- Comprehensive paid training program.
- Opportunities for career growth within a major retail brand.
- Generous staff discounts across Myer products.
- Supportive team environment and regular virtual team events.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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