About the Company
TechnologyOne is a leading enterprise software company with a global presence, committed to creating innovative solutions that transform businesses and communities. For over 35 years, we have been at the forefront of developing powerful, integrated SaaS solutions across local government, education, health and community services, and corporate sectors. We foster a culture of innovation, collaboration, and continuous learning, empowering our employees to achieve their full potential while making a tangible impact.
Job Description
TechnologyOne is seeking a talented and dedicated Remote Technical Writer with a strong focus on software and engineering to join our dynamic team. This is a 100% remote position, offering you the flexibility to work from anywhere within Australia. As a Technical Writer, you will play a crucial role in shaping the clarity and usability of our cutting-edge software products. You will be responsible for creating, editing, and maintaining high-quality technical documentation for a variety of audiences, including developers, system administrators, and end-users. Your work will directly support our engineering and product teams, ensuring our documentation is accurate, comprehensive, and easy to understand. We are looking for someone with a keen eye for detail, excellent communication skills, and a passion for simplifying complex technical information into accessible content.
Key Responsibilities
- Develop, write, and edit high-quality technical documentation, including user guides, API documentation, release notes, online help, and internal knowledge base articles.
- Collaborate closely with product managers, software engineers, QA specialists, and support teams to gather information and ensure accuracy of content.
- Translate complex technical concepts into clear, concise, and user-friendly language for diverse audiences.
- Maintain and update existing documentation to reflect product changes and new features.
- Adhere to established style guides, terminology, and content standards.
- Participate in documentation reviews and provide constructive feedback.
- Contribute to the continuous improvement of documentation processes and tools.
Required Skills
- Minimum of 2 years of professional technical writing experience in a software development environment.
- Proven ability to write clear, concise, and accurate technical documentation.
- Experience with documentation tools such as Confluence, Markdown, or similar.
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Excellent English written and verbal communication skills.
- Ability to work independently and manage multiple projects in a fast-paced, remote environment.
- Familiarity with software engineering concepts, APIs, and web technologies.
Preferred Qualifications
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
- Experience with a modern component content management system (CCMS).
- Knowledge of Australian government or enterprise software solutions.
- Familiarity with version control systems (e.g., Git).
- Experience with SaaS products and cloud platforms.
Perks & Benefits
- Competitive salary and superannuation.
- Flexible 100% remote work environment.
- Opportunities for professional development and career growth.
- Access to cutting-edge technology and innovative projects.
- Collaborative and supportive team culture.
- Employee Share Plan participation.
- Health and wellbeing programs.
- Generous paid leave entitlements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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