About the Company
icare (Insurance & Care NSW) provides insurance and care services to the people of New South Wales. We protect, insure, and care for businesses and people in NSW. Our purpose is to help people get their lives back after an injury, and to protect the businesses and communities of NSW. We are committed to fostering an inclusive and diverse workplace where all employees feel valued and respected.
Job Description
As a State/Provincial Disability Claims Processor at icare NSW, you will play a crucial role in supporting individuals through their recovery journey. This rewarding position involves managing disability claims, ensuring fair and timely processing, and providing clear communication to claimants and stakeholders. You will assess eligibility, gather necessary documentation, make informed decisions, and coordinate with various parties to facilitate positive outcomes for those who have experienced workplace injuries or are living with a disability. Your work will directly contribute to our mission of helping people rebuild their lives.
Key Responsibilities
- Manage a portfolio of disability claims from initial notification to resolution.
- Assess claims for eligibility, ensuring compliance with relevant legislation and policies.
- Communicate proactively and empathetically with claimants, employers, medical professionals, and other stakeholders.
- Gather and analyze medical reports, wage information, and other supporting documentation.
- Make timely and accurate decisions regarding claims, benefits, and services.
- Develop and implement claims management strategies focused on recovery and return to work where appropriate.
- Maintain accurate and up-to-date claim records in the system.
- Participate in team meetings and contribute to continuous improvement initiatives.
Required Skills
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- High level of attention to detail and accuracy.
- Ability to manage a caseload effectively and prioritize tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated empathy and a strong customer service orientation.
- Ability to interpret and apply complex guidelines and policies.
Preferred Qualifications
- Tertiary qualification in a related field (e.g., Business, Law, Health Sciences).
- Previous experience in a claims, insurance, or customer service environment.
- Understanding of New South Wales workers' compensation or disability support schemes.
Perks & Benefits
- Competitive salary and superannuation.
- Generous leave entitlements, including parental leave.
- Access to professional development and career growth opportunities.
- Health and wellbeing programs.
- Flexible working arrangements (where operational requirements allow).
- Contribution to a meaningful public service.
- Supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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