About the Company
Mitie Group Plc is a leading facilities management and professional services company in the UK. We deliver a wide range of essential services to clients across various sectors, including public transport infrastructure. Our commitment to creating safe, clean, and efficient environments is at the heart of everything we do. We value our people, fostering a supportive culture where teamwork and professional development thrive, ensuring our colleagues are equipped to deliver exceptional service to millions of customers daily.
Job Description
Join Mitie Group Plc as a Subway / Metro Station Attendant in Exeter, where you will be the friendly face of our transport network. This crucial customer-facing role involves ensuring the smooth, safe, and efficient operation of our metro station, providing essential assistance to passengers, and maintaining a welcoming environment. We are looking for individuals who are passionate about public service, possess excellent communication skills, and are committed to upholding safety standards. Full comprehensive training will be provided, making this an ideal opportunity for those new to the transport sector or seeking a stable role with strong union benefits. Your dedication will help enhance the daily commute for thousands, contributing directly to the vibrant community of Exeter.
Key Responsibilities
- Provide outstanding customer service, assisting passengers with inquiries, directions, and ticket information.
- Monitor station platforms and concourses to ensure passenger safety and security.
- Respond calmly and effectively to operational incidents, emergencies, and customer concerns.
- Operate station equipment, including public address systems and information displays.
- Conduct routine checks of station facilities, reporting any maintenance issues or safety hazards.
- Support revenue protection efforts by checking tickets and addressing fare evasion.
- Assist with the controlled flow of passengers during peak times or special events.
- Adhere to all health, safety, and operational procedures and guidelines.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A strong commitment to customer service and passenger safety.
- Ability to remain calm and professional in challenging situations.
- Reliability, punctuality, and a strong work ethic.
- Basic literacy and numeracy skills for understanding instructions and handling simple transactions.
- Ability to work effectively as part of a team and independently.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, security).
- Knowledge of basic first aid procedures.
- Familiarity with public transport systems or station operations.
- Ability to speak additional languages (desirable but not essential).
Perks & Benefits
- Comprehensive Union Membership Benefits.
- Full paid training program provided from day one.
- Competitive annual salary with opportunities for overtime.
- Generous pension scheme.
- 28 days annual leave (including bank holidays).
- Access to employee assistance programs and wellness initiatives.
- Opportunities for career progression within Mitie Group Plc.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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