About the Company
Qantas Airways is the flag carrier of Australia and its largest airline by fleet size, international flights, and international destinations. Renowned for safety, service excellence, and innovation, Qantas connects Australia with the world and offers unparalleled career opportunities in the aviation sector. Join our dedicated team and contribute to a legacy of over 100 years of flying.
Job Description
We are seeking a detail-oriented and customer-focused Ticketing Specialist to join our team in Geelong. In this vital role, you will be responsible for issuing, reissuing, and managing airline tickets for our valued passengers, ensuring accuracy and compliance with airline policies and fare rules. This position requires a keen eye for detail, strong problem-solving skills, and a commitment to providing exceptional service in a fast-paced aviation environment.
Key Responsibilities
- Process new ticket bookings, changes, cancellations, and refunds accurately using Global Distribution Systems (GDS).
- Verify fare rules, availability, and routing to ensure correct ticket issuance and reissuance.
- Handle customer inquiries regarding flight schedules, fare structures, and baggage allowances.
- Resolve ticketing discrepancies and troubleshoot booking issues promptly and efficiently.
- Maintain up-to-date knowledge of airline policies, procedures, and relevant industry regulations.
- Collaborate with sales, customer service, and operations teams to ensure seamless service delivery.
- Assist passengers with special requests and ensure all travel documentation is correct.
- Manage queues and ensure all ticketing tasks are completed within specified service level agreements.
Required Skills
- Minimum of 18 months experience in an airline, travel agency, or related aviation ticketing role.
- Proficiency in at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
- Strong understanding of airline fare rules, pricing, and ticketing procedures.
- Excellent written and verbal communication skills.
- Demonstrated ability to work accurately under pressure and meet deadlines.
- Exceptional customer service and interpersonal skills.
- Strong problem-solving and analytical capabilities.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Relevant tertiary qualification in Tourism, Hospitality, or Aviation.
- Familiarity with IATA ticketing regulations and standards.
- Experience with international ticketing and complex itineraries.
- Fluency in an additional language.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Generous travel benefits for employees and eligible family members.
- Opportunities for professional development and career advancement within a global airline.
- Access to employee assistance programs and wellness initiatives.
- A dynamic and supportive work environment.
- Contribution to a brand with a strong national and international presence.
- Comprehensive health and well-being programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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