About the Company
Serco is a leading provider of public services, managing vital government programs and services on behalf of local and national governments across the UK and internationally. We are committed to delivering excellence and making a positive difference for communities. Join our team in Southampton and contribute to the efficient operation of essential administrative functions.
Job Description
As a Traffic Citations Processing Clerk, you will be responsible for the accurate and efficient processing of incoming traffic citations. This ‘sit down’ role primarily involves meticulous data entry, record verification, and ensuring strict compliance with established procedures. You will play a crucial role in maintaining precise records and supporting the administrative backbone of our public service contracts. Your daily tasks will require a high degree of accuracy and attention to detail while working with sensitive information in an on-site office environment.
Key Responsibilities
- Accurately process and record incoming traffic citations and related documents.
- Perform high-volume data entry into various specialized databases and systems.
- Verify citation information against existing records to ensure completeness and correctness.
- Communicate effectively with internal departments to clarify discrepancies or obtain missing information.
- Maintain strict confidentiality and security of all sensitive data and records.
- Adhere diligently to all established processing procedures, guidelines, and deadlines.
- Assist in the generation of routine and ad-hoc reports as required by management.
- Organize and file physical and electronic documents systematically for easy retrieval.
Required Skills
- Exceptional data entry speed and accuracy.
- Proficiency in using Microsoft Office Suite, particularly Word and Excel.
- Strong attention to detail and a methodical approach to tasks.
- Ability to work efficiently both independently and collaboratively within a team.
- Excellent organizational and time management capabilities.
- Basic understanding of general administrative and office procedures.
- Demonstrated ability to handle confidential information with utmost discretion.
Preferred Qualifications
- Previous experience (minimum 12 months) in an administrative, clerical, or data processing role.
- Familiarity with public sector or government administrative processes.
- Experience with database management systems or similar record-keeping software.
- GCSEs in English and Mathematics (or equivalent vocational qualifications).
Perks & Benefits
- Competitive annual leave entitlement.
- Enrollment in a company pension scheme.
- Opportunities for ongoing training and professional development.
- Access to an employee assistance program for personal support.
- A supportive and collaborative team working environment.
- Modern and well-equipped office facilities.
- Contribution to meaningful public service work.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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