About the Company
Hywel Dda University Health Board is the local NHS organisation responsible for the provision of healthcare services to a population of over 380,000 across Carmarthenshire, Ceredigion, and Pembrokeshire. We are committed to fostering a healthy community and are at the forefront of public health initiatives, ensuring the well-being and safety of our residents. Join our dedicated team and contribute to vital health services in West Wales.
Job Description
Are you passionate about public health and eager to make a difference in your community? We are seeking enthusiastic and compassionate individuals to join our Public Health team as Trainee Contact Tracers. This is an entry-level position where no prior experience is required, as full comprehensive training will be provided. You will play a crucial role in helping to control the spread of infectious diseases by contacting individuals who have been exposed to a confirmed case, providing essential advice, and gathering information to support public health interventions. This role requires excellent communication skills, empathy, and a commitment to public service.
Key Responsibilities
- Receive comprehensive training on contact tracing protocols and public health guidelines.
- Conduct confidential interviews with individuals who have tested positive for an infectious disease.
- Identify and notify close contacts of confirmed cases, providing clear and concise information.
- Offer advice on self-isolation, testing procedures, and available support services.
- Accurately record information into a secure database, maintaining strict confidentiality.
- Collaborate with the wider public health team to ensure effective disease control.
- Adhere to all data protection and privacy regulations.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening and interpersonal abilities.
- High level of empathy and a non-judgmental approach.
- Ability to work effectively both independently and as part of a team.
- Attention to detail and accuracy in data entry.
- Basic computer literacy.
- A genuine interest in public health and community well-being.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with medical terminology (not essential, training provided).
- Ability to communicate in Welsh (desirable but not essential).
Perks & Benefits
- Generous NHS pension scheme.
- Competitive annual leave entitlement.
- Comprehensive training and continuous professional development opportunities.
- Supportive team environment.
- Contribution to vital public health efforts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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