About the Company
Join the friendly team at Holiday Inn Express Solihull, a highly-regarded hotel known for its warm hospitality and excellent guest service. As part of a global brand, we pride ourselves on creating a welcoming atmosphere for all our guests and providing a supportive environment for our employees. This is a fantastic opportunity to start your career in the thriving hospitality industry with a company that values growth and development.
Job Description
Are you looking to kickstart your career in a dynamic and customer-focused environment? We are seeking an enthusiastic and motivated Trainee Receptionist / Front Desk team member to join our Solihull hotel. This is a full-time, entry-level position where no prior experience is required. We are committed to providing comprehensive training to ensure you gain all the skills necessary to excel in this vital role. You will be the first point of contact for our guests, playing a crucial role in shaping their experience with us.
Key Responsibilities
- Warmly greet all guests and visitors upon arrival, providing a positive first impression.
- Handle incoming phone calls, directing them appropriately and taking messages accurately.
- Assist guests with check-in and check-out procedures efficiently and politely.
- Manage room bookings, cancellations, and modifications using our reservation system.
- Respond to guest inquiries, providing information about hotel services, facilities, and local attractions.
- Handle guest feedback and resolve minor issues professionally, escalating when necessary.
- Process payments and manage the reception cash float with accuracy.
- Maintain a clean, tidy, and organised reception area.
- Support other hotel departments as needed, fostering a collaborative team environment.
- Learn and adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal communication skills with a clear and friendly telephone manner.
- A genuinely friendly, positive, and approachable personality.
- Basic computer literacy and comfort with learning new software systems.
- A strong willingness to learn and develop new skills in a fast-paced setting.
- Reliable, punctual, and a strong sense of responsibility.
- A genuine passion for providing outstanding customer service.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- GCSEs (or equivalent) in English and Mathematics.
- Any previous experience in roles requiring customer interaction, even voluntary.
- Demonstrated ability to remain calm and composed in busy situations.
Perks & Benefits
- Comprehensive, structured training program provided from day one.
- Opportunities for career advancement within Holiday Inn Express and the wider IHG Hotels & Resorts family.
- Competitive annual salary and a supportive work environment.
- Employee discounts on hotel stays worldwide.
- Enrollment in our company pension scheme.
- Generous paid time off and holiday allowance.
- Free on-site parking (subject to availability).
- Complimentary meals whilst on duty.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.