Triple Zero (000) Emergency Dispatcher – Paid Training, High Shift Allowances

About the Company

The Loddon Mallee Emergency Communications Centre is a vital hub for public safety across regional Victoria. We are responsible for answering Triple Zero (000) calls and dispatching emergency services including Ambulance Victoria, Victoria Police, and Fire Rescue Victoria. Our team plays a critical role in times of crisis, providing a calm and professional first point of contact for the community when they need help most. We are committed to excellence, continuous training, and fostering a supportive environment for our dedicated staff.

Job Description

We are seeking highly motivated and resilient individuals to join our team as Triple Zero (000) Emergency Dispatchers. This is an unparalleled opportunity to embark on a fulfilling career without prior experience, as we provide comprehensive paid training to equip you with all the necessary skills. As an Emergency Dispatcher, you will be the first crucial link in the chain of emergency response, handling incoming calls, assessing situations, and dispatching appropriate services. This role demands exceptional communication skills, the ability to make rapid decisions under pressure, and a deep commitment to public service. You will work on a rotating roster, benefiting from high shift allowances that significantly boost your earning potential.

Key Responsibilities

• Answer incoming Triple Zero (000) emergency calls promptly and professionally.
• Rapidly gather critical information from callers to assess the nature and severity of emergencies.
• Provide clear pre-arrival instructions to callers where appropriate.
• Accurately and efficiently dispatch appropriate emergency services (Ambulance, Police, Fire) to incident locations.
• Maintain calm and reassuring communication with callers, often in highly stressful situations.
• Log all call details and actions accurately into the computer-aided dispatch (CAD) system.
• Collaborate effectively with emergency service agencies and other dispatchers.
• Adhere to all operational protocols, policies, and procedures.

Required Skills

• Australian citizenship or permanent residency.
• Minimum 18 years of age.
• Excellent verbal communication skills with a clear and articulate speaking voice.
• Strong listening comprehension and ability to quickly process information.
• Demonstrated ability to remain calm and focused under pressure.
• Exceptional problem-solving and decision-making abilities.
• Proficiency in basic computer operation and data entry.
• High level of empathy, resilience, and emotional intelligence.
• Ability to work rotating shifts, including nights, weekends, and public holidays.

Preferred Qualifications

• Experience in customer service or a call centre environment (advantageous but not required).
• Knowledge of local geography of the Loddon Mallee region.
• First Aid and CPR certification.

Perks & Benefits

• Comprehensive paid training program, no prior experience required.
• Competitive annual salary with attractive shift allowances for night, weekend, and public holiday work.
• Secure and stable full-time employment with a vital public service agency.
• Generous superannuation contributions.
• Access to ongoing professional development and career progression opportunities.
• Employee Assistance Program (EAP) for mental health and wellbeing support.
• A supportive and collaborative team environment.

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