About the Company
TAFE NSW is Australia’s leading provider of vocational education and training. We empower individuals and transform communities by delivering practical skills and knowledge that prepare students for success in their careers. With a commitment to innovation and student-centric learning, TAFE NSW plays a vital role in shaping the workforce of tomorrow.
Job Description
As a TAFE Student Support Officer, you will be the first point of contact for students seeking assistance, guidance, and information. You will play a crucial role in fostering a positive and inclusive learning environment, helping students navigate their educational journey, and ensuring they have access to the resources they need to succeed. This position requires a proactive, empathetic, and organised individual passionate about supporting student wellbeing and academic progression.
Key Responsibilities
- Provide front-line support and information to students regarding courses, enrolment, timetables, and student services.
- Assist students with general enquiries, direct them to appropriate resources, and manage referrals to specialist support teams (e.g., counselling, disability services).
- Maintain accurate student records and databases, ensuring confidentiality and compliance with privacy regulations.
- Process student applications, forms, and administrative tasks efficiently.
- Organise and facilitate student orientation sessions and workshops.
- Contribute to the development and improvement of student support policies and procedures.
- Collaborate with academic staff and other departments to ensure a cohesive student experience.
- Handle student complaints and issues with sensitivity and professionalism, escalating when necessary.
Required Skills
- Excellent verbal and written communication skills
- Strong interpersonal skills with a compassionate and approachable demeanor
- Exceptional organisational and time management abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work effectively both independently and as part of a team
- Demonstrated ability to maintain confidentiality and handle sensitive information
- Problem-solving skills and the ability to work under pressure
Preferred Qualifications
- Certificate III or IV in Business Administration, Customer Service, or a related field
- Previous experience in an educational institution or customer service role
- Familiarity with TAFE systems and procedures
- Understanding of cultural diversity and inclusive practices
Perks & Benefits
- Competitive salary and superannuation contributions
- Generous leave entitlements, including annual leave, sick leave, and carer's leave
- Opportunities for professional development and career progression within the NSW Government
- Supportive and collaborative team environment
- Access to employee assistance programs and wellbeing initiatives
- Make a real difference in the lives of students and the community
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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