About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and digital solutions to millions of consumers and businesses. We are at the forefront of innovation, constantly evolving our digital platforms to provide seamless and exceptional customer experiences. Join our team and be part of a brand that connects people and communities across the nation, driving growth and embracing new technologies.
Job Description
We are seeking an enthusiastic and customer-focused E-commerce Chat Specialist to join our fast-growing digital customer service team in Launceston. This is an exciting opportunity to be on the front line of customer engagement, providing exceptional support and service through our online chat platform. You will assist customers with inquiries related to our e-commerce products and services, resolve issues efficiently, and ensure a positive brand experience. If you’re a quick learner with excellent written communication skills and a passion for helping others, we want to hear from you!
Key Responsibilities
- Engage with customers in real-time via online chat to answer inquiries about products, services, and orders.
- Provide accurate information and guidance to assist customers with their e-commerce purchases and account management.
- Troubleshoot and resolve customer issues, technical problems, and service complaints efficiently and courteously.
- Escalate complex cases to senior specialists or relevant departments when necessary.
- Maintain detailed and accurate records of all customer interactions and resolutions.
- Identify opportunities to enhance the customer experience and contribute to process improvements.
- Stay up-to-date with product knowledge, service updates, and company policies.
Required Skills
- Exceptional written communication and interpersonal skills.
- Proficiency in typing and navigating multiple systems simultaneously.
- Strong problem-solving abilities and a proactive approach to customer service.
- Ability to work effectively in a fast-paced, dynamic e-commerce environment.
- High level of empathy and patience when interacting with customers.
- Basic computer literacy and comfort with online chat platforms.
Preferred Qualifications
- Previous experience in a customer service, call centre, or e-commerce support role.
- Familiarity with CRM software and chat support tools.
- An understanding of telecommunications products and services.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive training and ongoing professional development opportunities.
- A supportive and collaborative team environment.
- Opportunities for career growth within a leading Australian company.
- Employee discounts on Telstra products and services.
- Modern office facilities in a vibrant Launceston location.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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