About the Company
The Northwood Grand Hotel is a prestigious establishment located in the heart of Stoke-on-Trent, renowned for its exceptional service and comfortable accommodations. We pride ourselves on creating memorable experiences for our guests, offering a blend of modern amenities and traditional hospitality. Join our dedicated team and contribute to an environment where every guest feels valued and every employee can thrive.
Job Description
We are seeking a reliable and proactive Night Porter to join our evening team at The Northwood Grand Hotel. This crucial role ensures the safety, security, and comfort of our guests during the night hours. The Night Porter is responsible for overseeing hotel operations overnight, handling guest inquiries, assisting with arrivals and departures, and maintaining the cleanliness and presentation of public areas. If you are a night owl with a commitment to excellent service and a keen eye for detail, we encourage you to apply. Full training will be provided, making this an ideal opportunity for those looking to start a career in hospitality.
Key Responsibilities
- Manage guest check-ins and check-outs during the night shift.
- Respond to all guest inquiries and requests promptly and professionally.
- Conduct regular security patrols of the hotel premises, ensuring guest safety and building security.
- Monitor CCTV systems and respond to any alarms or incidents.
- Prepare hotel for the morning shift, including setting up breakfast areas or preparing reports.
- Perform light cleaning duties and maintain the tidiness of public areas.
- Handle phone calls and redirect them as necessary.
- Assist with luggage and other guest needs.
- Complete administrative tasks such as updating guest records and processing payments.
- Report any maintenance issues or security concerns to the relevant departments.
Required Skills
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- High level of reliability and punctuality.
- Basic computer proficiency for administrative tasks.
- Problem-solving abilities and a calm demeanor under pressure.
- A keen eye for detail and a proactive approach to tasks.
- Physical ability to stand, walk, and lift items as required by the role.
Preferred Qualifications
- Previous experience in a customer service or security role (even if not in hospitality).
- First Aid certification.
- Knowledge of local attractions and amenities in Stoke-on-Trent.
- Fluency in additional languages.
Perks & Benefits
- Competitive salary and night shift premium.
- Comprehensive training and development programs.
- Complimentary staff meals during shifts.
- Discounted hotel stays and services for employees and family.
- Uniform provided.
- Opportunity for career progression within a reputable hotel group.
- A supportive and friendly work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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