About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people and businesses, fostering innovation, and providing exceptional customer experiences. Join our dynamic team where you can grow your career and make a real impact.
Job Description
Are you a digital native with a knack for helping people, looking for a remote role where you won’t be on the phone? Telstra is seeking motivated and detail-oriented Digital Customer Assistants to join our innovative remote team. In this 100% work-from-home position, you will provide top-notch customer support exclusively through digital channels such as chat, email, and social media. This is a fantastic opportunity for individuals seeking to start a career in customer service without prior experience, as comprehensive training will be provided.
Key Responsibilities
- Respond to customer inquiries and provide support via live chat, email, and social media platforms.
- Assist customers with product information, service queries, technical issues, and billing concerns.
- Troubleshoot common issues and guide customers through solutions using predefined scripts and knowledge bases.
- Accurately document all customer interactions and resolutions in our CRM system.
- Escalate complex issues to senior support teams when necessary.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay up-to-date with Telstra products, services, and policies.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Strong problem-solving abilities and a logical approach to challenges.
- High attention to detail and accuracy.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- A positive attitude and a willingness to learn.
Preferred Qualifications
- Familiarity with telecommunications products or services.
- Previous experience with online chat or email customer support platforms.
- A quick learner who adapts well to new technologies and processes.
Perks & Benefits
- 100% remote work-from-home flexibility.
- Comprehensive paid training program.
- Competitive annual salary.
- Opportunities for career growth and development within Telstra.
- Access to employee assistance programs.
- Technology allowance for home office setup.
- Supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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