About the Company
Telstra is a leading telecommunications and technology company that offers a wide range of services, including mobile, internet, and entertainment. We are committed to connecting people and businesses across Australia and beyond, constantly innovating to deliver cutting-edge solutions. At Telstra, we foster a culture of inclusivity, innovation, and customer-centricity, providing our employees with opportunities for growth and development in a dynamic environment.
Job Description
We are seeking a highly organized and detail-oriented Virtual Inbox Manager to join our remote team. This role is 100% focused on written correspondence and is an excellent opportunity for individuals who excel at clear, concise, and professional communication through digital channels. As a Virtual Inbox Manager, you will be responsible for meticulously managing various customer and internal communication inboxes, ensuring timely responses, accurate information dissemination, and exceptional service, all from the comfort of your home office.
Key Responsibilities
- Monitor and manage multiple email inboxes and digital communication channels daily.
- Prioritize and categorize incoming correspondence, ensuring critical messages are addressed promptly.
- Craft clear, professional, and personalized written responses to customer inquiries, feedback, and requests.
- Escalate complex issues to appropriate departments following established protocols.
- Maintain accurate records of all communications and interactions within our CRM system.
- Develop and update standardized response templates to improve efficiency and consistency.
- Collaborate effectively with other remote team members and departments to ensure seamless service delivery.
- Identify recurring issues or trends and provide feedback for process improvement.
- Adhere to all company policies and data privacy regulations regarding customer information.
Required Skills
- Exceptional written communication and grammatical skills in English.
- Proven ability to manage multiple priorities and work independently in a remote setting.
- Strong organizational skills and attention to detail.
- Proficiency with email platforms and CRM software (e.g., Salesforce, Zendesk).
- Reliable internet connection and a dedicated home office workspace.
- Ability to learn new software and processes quickly.
- Proactive problem-solving abilities and a customer-centric approach.
Preferred Qualifications
- Previous experience in a remote customer service or administrative role.
- Familiarity with telecommunications products and services.
- Experience using collaboration tools like Microsoft Teams or Slack.
- A degree or diploma in Communications, Business Administration, or a related field.
Perks & Benefits
- Competitive annual salary.
- 100% remote work flexibility, saving time and commute costs.
- Opportunities for professional development and continuous learning.
- Comprehensive employee assistance program.
- Access to Telstra's employee discounts on products and services.
- Supportive and collaborative virtual team environment.
- Paid annual leave and sick leave.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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