About the Company
Optus is one of Australia’s largest telecommunications companies, providing mobile, internet, and fixed-line services to millions of Australians. We are committed to connecting people and businesses, empowering them with innovative technology and exceptional customer service. At Optus, we believe in a diverse and inclusive workplace where everyone feels valued and can thrive. Join our team and help us build a brighter future for our customers.
Job Description
Are you a digital native with a passion for helping people, looking for a flexible work-from-home opportunity? Optus is seeking enthusiastic Digital Customer Assistants to join our fully remote team. In this role, you will be the primary point of contact for our customers through digital channels (chat, email, social media), resolving queries, providing support, and ensuring a positive customer experience – all without making or receiving calls. This is a 100% remote position, offering comprehensive training to get you up to speed. If you are a proactive problem-solver with excellent written communication skills, we encourage you to apply!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via chat, email, and social media channels.
- Provide accurate information and solutions regarding Optus products, services, and accounts.
- Troubleshoot basic technical issues and guide customers through self-service options.
- Document customer interactions thoroughly and accurately in our CRM system.
- Identify opportunities to enhance the customer experience and escalate complex issues when necessary.
- Collaborate with internal teams to resolve customer issues efficiently.
- Stay up-to-date with product knowledge, service updates, and company policies.
Required Skills
- Exceptional written communication and grammar skills.
- Strong digital literacy and comfort with various online tools and platforms.
- Excellent problem-solving abilities and a proactive approach.
- High level of empathy and a genuine desire to assist customers.
- Ability to work independently and manage time effectively in a remote setting.
- Comfort with learning new systems and adapting to technological changes.
Preferred Qualifications
- Previous experience in a remote work environment.
- Familiarity with CRM software or customer service platforms.
- A basic understanding of telecommunications products and services.
- Demonstrated ability to maintain high levels of productivity and quality while working remotely.
Perks & Benefits
- 100% remote work flexibility, saving commute time and costs.
- Comprehensive paid training and ongoing professional development opportunities.
- Competitive salary and performance incentives.
- Access to Optus employee discounts on products and services.
- Supportive team environment with regular virtual team events.
- Health and wellness programs.
- Opportunity for career growth within a leading telecommunications company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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