About the Company
Croydon Community Transport Services is a dedicated provider of safe, reliable, and compassionate transport for individuals with special educational needs and disabilities (SEND) within the Croydon borough. We work closely with local authorities and families to ensure every passenger receives tailored support, fostering independence and community integration. Our team is committed to making a positive impact on the lives of our passengers and their families.
Job Description
We are seeking enthusiastic and caring Special Needs Transport Assistants to join our growing team. This vital role involves supporting children and young people with special educational needs and disabilities during their journeys to and from school or other educational settings. The position operates on a ‘split shift’ basis, typically morning and afternoon routes, making it an ideal opportunity for parents or individuals seeking flexible work arrangements around family commitments. Full training and ongoing support will be provided, so prior experience in special needs transport is not essential; we value empathy, reliability, and a genuine desire to help.
Key Responsibilities
- Safely assist passengers, including those with mobility challenges, on and off vehicles.
- Ensure the comfort, well-being, and safety of all passengers during transit.
- Communicate effectively with passengers, parents/guardians, and school staff.
- Follow all safeguarding procedures and company policies.
- Assist drivers with route navigation and timekeeping as needed.
- Report any incidents, concerns, or changes in passenger needs promptly to management.
- Maintain a calm and supportive environment for all passengers.
Required Skills
- Excellent communication and interpersonal skills.
- Patience, empathy, and a compassionate approach.
- Reliability and punctuality are paramount.
- Ability to maintain composure in challenging situations.
- A strong sense of responsibility and commitment to passenger safety.
- Willingness to undertake necessary training, including safeguarding and first aid.
Preferred Qualifications
- Previous experience working with children or individuals with special educational needs (voluntary or paid).
- Current First Aid certificate.
- Current Safeguarding training certificate.
- Knowledge of the Croydon area and transport routes.
Perks & Benefits
- Flexible 'split shift' working pattern, ideal for balancing work and family life.
- Comprehensive paid training and professional development.
- Supportive and friendly team environment.
- Making a tangible difference in the lives of young people.
- Competitive hourly rate.
- Opportunity for career progression within the company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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