About the Company
The Elysian Clinic & Spa is Cambridge’s premier destination for advanced aesthetic treatments and luxurious wellness experiences. We pride ourselves on delivering unparalleled client care, innovative services, and a serene environment where beauty and well-being flourish. Our team of highly skilled professionals is dedicated to providing personalized journeys that exceed expectations, fostering trust and lasting relationships with our discerning clientele.
Job Description
We are seeking an exceptionally organized, personable, and proactive Med-Spa Coordinator to join our esteemed team. This pivotal role is the first point of contact for our high-end clients, responsible for ensuring a seamless and elevated experience from the moment they inquire to post-treatment follow-up. You will be the orchestrator behind our daily operations, managing schedules, client communications, and contributing to the sophisticated ambiance that defines The Elysian Clinic & Spa. If you possess a passion for luxury client service, an eye for detail, and thrive in a fast-paced yet elegant environment, we invite you to apply.
Key Responsibilities
- Manage and optimize clinic appointment scheduling, ensuring efficient flow and minimal client wait times.
- Warmly greet clients, provide an exceptional check-in and check-out experience, and assist with their needs.
- Handle all incoming calls, emails, and inquiries with professionalism and discretion, providing detailed information about services and products.
- Process client payments, manage billing inquiries, and maintain accurate financial records.
- Maintain the cleanliness and presentation of the reception area and common spaces, upholding our luxury standards.
- Coordinate with practitioners and therapists to ensure client readiness and smooth transitions between treatments.
- Assist with inventory management of retail products and clinic supplies.
- Educate clients on pre- and post-treatment care instructions and product recommendations.
- Support marketing initiatives by assisting with social media updates, event coordination, and promotional material distribution.
- Resolve client concerns and issues promptly and courteously, escalating when necessary.
Required Skills
- Minimum of 2 years experience in a high-end customer service, hospitality, or luxury retail environment.
- Exceptional interpersonal and communication skills, both written and verbal.
- Proficiency in appointment scheduling software and basic office applications (e.g., Microsoft Office Suite).
- Strong organizational abilities and meticulous attention to detail.
- Ability to multitask effectively and remain composed under pressure.
- A professional, polished appearance and demeanor.
- Discretion and respect for client confidentiality.
Preferred Qualifications
- Previous experience in a medical spa, dermatology clinic, or aesthetic practice.
- Knowledge of aesthetic treatments and skincare products.
- Experience with CRM systems and electronic health records (EHR).
- A degree or diploma in Business Administration, Hospitality Management, or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Generous employee discounts on services and products.
- Opportunities for professional development and training in a growing industry.
- A supportive and luxurious work environment.
- Paid time off and holiday benefits.
- Contribution to a workplace pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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