Disability Support Lead (Public Sector) – NDIS Focused

About the Company

Regional Community Connect NSW is a leading public sector agency dedicated to fostering inclusive communities across New South Wales. We empower individuals with disabilities by connecting them with essential services, advocating for their rights, and implementing innovative support programs. Our commitment to the National Disability Insurance Scheme (NDIS) ensures that participants receive personalized, high-quality care tailored to their unique needs and goals. Join us in making a tangible difference in the lives of many.

Job Description

We are seeking an experienced and passionate Disability Support Lead to join our dedicated team within the public sector, with a strong focus on the National Disability Insurance Scheme (NDIS). This pivotal role involves leading a team of support coordinators, ensuring the delivery of high-quality, participant-centred services, and advocating for the best outcomes for individuals with disabilities. You will play a crucial role in navigating the complexities of the NDIS framework, ensuring compliance, and driving continuous improvement in our service delivery. This is an on-site position based in Gosford, requiring a proactive and empathetic leader committed to making a significant impact.

Key Responsibilities

• Lead, mentor, and supervise a team of Disability Support Coordinators, fostering a collaborative and high-performing environment.
• Oversee the development, implementation, and review of NDIS participant plans, ensuring alignment with individual goals and NDIS guidelines.
• Provide expert advice and guidance on NDIS policies, procedures, and best practices to both staff and participants.
• Manage complex participant cases, resolve issues, and ensure effective service coordination.
• Collaborate with internal and external stakeholders, including government agencies, service providers, and advocacy groups.
• Monitor service quality, compliance with NDIS standards, and internal policies.
• Contribute to the continuous improvement of service delivery models and operational processes.
• Prepare reports and maintain accurate records in accordance with organizational and NDIS requirements.
• Facilitate training and professional development opportunities for the support team.

Required Skills

• Minimum 3 years of experience in disability services, with significant experience in an NDIS-focused role.
• Demonstrated leadership and team management skills.
• In-depth knowledge of the National Disability Insurance Scheme (NDIS) Act, rules, and operational guidelines.
• Exceptional communication, interpersonal, and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in using client management systems and Microsoft Office Suite.
• Current Working With Children Check (WWCC) and NDIS Worker Screening Check, or willingness to obtain.
• Valid Australian Driver's License.

Preferred Qualifications

• Tertiary qualification in Disability Services, Social Work, Allied Health, Community Services, or a related field.
• Experience in the public sector or working with government frameworks.
• Knowledge of local community resources and support networks in the Central Coast region.
• Advanced conflict resolution and mediation skills.

Perks & Benefits

• Competitive salary package with salary sacrificing options.
• Generous leave entitlements, including personal and professional development leave.
• Access to ongoing professional development and training opportunities.
• Supportive and inclusive work environment committed to employee well-being.
• Opportunity to make a meaningful difference in the community.
• Employee Assistance Program (EAP) for mental health and well-being support.
• Modern office facilities in Gosford with easy access to public transport.

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