About the Company
Commonwealth Bank of Australia (CBA) is Australia’s leading provider of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, and investment products and services. With a rich history spanning over a century, CBA is committed to building a brighter future for all Australians, leveraging technology and a customer-centric approach to deliver innovative solutions. Our extensive branch network across Australia ensures we are deeply embedded in the communities we serve, fostering strong community relationships and supporting local economies.
Job Description
Are you a motivated individual eager to start a rewarding career in banking? Commonwealth Bank is offering an exceptional opportunity for an Entry Level Banking Service Consultant in Mackay. We are seeking passionate, customer-focused individuals with no prior banking experience, as we provide comprehensive, high-standard training to equip you with all the knowledge and skills needed to succeed. This role is perfect for those who thrive in a dynamic, face-to-face environment, love helping people, and are committed to delivering outstanding service. Join us and become a trusted advisor in your local community, guiding customers through their financial journey and building lasting relationships.
Key Responsibilities
- Engage with customers in a professional and friendly manner, understanding their financial needs.
- Process banking transactions accurately and efficiently, including deposits, withdrawals, and account inquiries.
- Educate customers on various banking products and services, identifying opportunities to assist them further.
- Resolve customer queries and issues promptly, escalating complex matters when necessary.
- Adhere to all compliance, risk management, and operational procedures.
- Maintain a high level of product knowledge and stay updated on banking policies and procedures.
- Contribute to a positive team environment and uphold the bank's values.
Required Skills
- Exceptional communication and interpersonal skills.
- A strong customer service orientation and genuine desire to help others.
- High level of personal integrity and trustworthiness.
- Ability to learn quickly and adapt to new information and systems.
- Problem-solving aptitude and meticulous attention to detail.
- Proficiency in basic computer applications and technology.
Preferred Qualifications
- High School Certificate or equivalent.
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not essential.
- A genuine interest in the financial services industry and a desire for continuous learning.
Perks & Benefits
- Comprehensive, structured training program designed for career success from day one.
- Competitive salary and extensive employee benefits package.
- Opportunities for career growth and professional development within a leading global bank.
- A supportive and collaborative team environment fostering mutual growth.
- Access to employee wellness programs, discounted banking products, and financial advice.
- The chance to make a real impact and contribute positively to your local community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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