About the Company
Aviva is a leading international savings, retirement, and insurance group, serving 18.5 million customers across the UK, Ireland, and Canada. We help our customers to save for the future and manage the risks of everyday life. We have been serving customers for 325 years, and our ambition is to be the best for our customers and build a sustainable future for our communities. Join a company that values its people and offers excellent opportunities for growth.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our vibrant Inbound Call Centre team in Norwich. As an Inbound Call Centre Advisor, you will be the first point of contact for our customers, providing exceptional service by answering queries, resolving issues, and guiding them through our products and services. This role is perfect for someone with a passion for helping people and a desire to build a career in customer service. Full training will be provided to ensure you have all the knowledge and tools to succeed.
Key Responsibilities
- Handle a high volume of inbound customer calls with professionalism and efficiency.
- Provide accurate information and solutions to customer inquiries regarding products, services, and policies.
- Actively listen to customers to understand their needs and provide appropriate assistance.
- Document all customer interactions accurately and maintain detailed records in our CRM system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Adhere to company policies, procedures, and regulatory requirements.
- Continuously improve product knowledge and customer service skills through ongoing training.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Demonstrated empathy and patience when dealing with customer concerns.
- Basic computer literacy and ability to navigate multiple systems.
- Ability to work effectively in a fast-paced team environment.
- A positive attitude and a commitment to delivering outstanding customer service.
Preferred Qualifications
- Previous experience in a customer service role, retail, or hospitality.
- Familiarity with CRM software or similar customer management tools.
- An understanding of financial services or insurance products (training provided).
Perks & Benefits
- Competitive salary with performance-based bonuses.
- Generous holiday allowance.
- Comprehensive pension scheme.
- Private medical insurance.
- Employee discounts on Aviva products and services.
- Extensive training and development programs.
- Clear career progression pathways within the company.
- Access to well-being programs and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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