About the Company
Telus Communications Inc. is a dynamic and leading telecommunications company in Canada, dedicated to connecting Canadians through advanced technology and exceptional customer service. We are committed to fostering an inclusive environment where our team members can thrive and contribute to meaningful work. As a trusted partner for various government initiatives, we manage critical communication channels that support public services across the nation.
Job Description
Are you passionate about helping people and looking for a rewarding career with a stable future? Telus Communications Inc. is seeking dedicated individuals to join our team as Government Call Center Operators in Edson, Alberta. This entry-level position offers comprehensive full training, competitive benefits, and a clear path for professional growth. You will be the primary point of contact for citizens, providing information, support, and guidance on various government programs and services. No prior experience is required; we provide all the tools and knowledge you need to succeed.
Key Responsibilities
- Answer incoming calls from the public regarding government programs and services.
- Provide accurate, timely, and empathetic responses to inquiries, maintaining a high level of professionalism.
- Navigate multiple systems and databases to retrieve relevant information.
- Document all interactions and resolutions accurately in the call center system.
- Escalate complex issues to senior agents or supervisors as needed.
- Adhere to all government guidelines, privacy regulations, and company policies.
- Participate in ongoing training and development programs.
- Contribute to a positive and collaborative team environment.
Required Skills
- Excellent verbal communication skills in English.
- Strong listening and comprehension abilities.
- Basic computer proficiency and ability to navigate multiple applications.
- Empathy and a genuine desire to assist others.
- Problem-solving aptitude.
- Ability to maintain composure in fast-paced or challenging situations.
- Reliability and strong work ethic.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service environment (even if not call center specific).
- Familiarity with government services or public sector operations.
- Ability to speak French is a strong asset.
Perks & Benefits
- Comprehensive paid training program.
- Full benefits package including medical, dental, and vision.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Modern and supportive on-site work environment.
- Employee discounts on Telus products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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