About the Company
Geisinger Health Plan, a part of Geisinger, is a leading not-for-profit health system focused on making better health easier for all Pennsylvanians. With a strong commitment to community well-being and innovative healthcare solutions, we offer a supportive and dynamic work environment. Join our team to contribute to our mission of providing accessible, high-quality health services.
Job Description
We are seeking a dedicated and organized Remote Membership Coordinator to join our team, focusing primarily on email-based support. In this 100% remote role, you will be a vital point of contact for our members, addressing inquiries, resolving issues, and ensuring a seamless experience through written communication. This position requires strong attention to detail, excellent written communication skills, and a commitment to member satisfaction. While previous experience in a similar role is a plus, comprehensive training will be provided to ensure your success.
Key Responsibilities
- Manage and respond to member inquiries received via email in a timely and professional manner.
- Provide accurate information regarding membership benefits, policies, and procedures.
- Assist members with enrollment questions, plan changes, and general account management through written correspondence.
- Resolve member complaints and issues efficiently, escalating complex cases when necessary.
- Maintain detailed and accurate records of all member interactions in the CRM system.
- Collaborate with other departments to ensure consistent and accurate information delivery.
- Adhere to all company policies, procedures, and regulatory requirements.
Required Skills
- Excellent written communication and grammar skills.
- Proficiency in using email platforms and CRM software.
- Strong organizational and time management abilities.
- Ability to work independently and as part of a remote team.
- Attention to detail and accuracy.
- Basic computer literacy and ability to learn new software quickly.
Preferred Qualifications
- Associate's degree or equivalent work experience.
- Prior experience in customer service, administrative support, or a healthcare setting.
- Familiarity with health insurance terminology and processes.
- Experience with ticketing systems or helpdesk software.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Life and disability insurance.
- Opportunities for professional development and growth.
- Employee wellness programs.
- Flexible remote work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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