Immigration Support Clerk – Fast Paced, Entry Level Public Sector

About the Company

Service Canada is a federal institution that provides Canadians with a single point of access to a wide range of government services and benefits. Dedicated to improving the lives of Canadians, we deliver programs and services such as Social Insurance Numbers, Employment Insurance, passports, and immigration services. We are committed to excellence, efficiency, and client satisfaction, fostering a professional and supportive work environment.

Job Description

Service Canada is seeking a motivated and detail-oriented individual to join our team as an Immigration Support Clerk. This entry-level, full-time position is ideal for someone looking to start a career in the public sector within a dynamic and fast-paced administrative environment. You will play a crucial role in providing essential administrative support for immigration-related services, ensuring accuracy and efficiency in documentation and record-keeping. Comprehensive training will be provided to all successful candidates, making this an excellent opportunity for individuals with no prior professional experience to gain valuable skills and contribute to important government operations.

Key Responsibilities

• Perform accurate data entry and maintain electronic and physical records for immigration applications and client files.
• Process, organize, and prepare a high volume of documents, ensuring compliance with established procedures and guidelines.
• Provide administrative support to case officers and other departmental staff as required.
• Respond to internal inquiries and direct complex questions to the appropriate personnel.
• Manage and update client information with precision and strict confidentiality.
• Assist with general office duties including filing, scanning, photocopying, and mail distribution.
• Ensure the confidentiality and security of all sensitive information and client data.

Required Skills

• High School Diploma or equivalent education.
• Strong organizational skills and meticulous attention to detail.
• Excellent verbal and written communication abilities.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to work efficiently and accurately in a fast-paced, high-volume environment.
• A strong commitment to public service, ethics, and client confidentiality.
• Eagerness to learn new processes, systems, and government regulations.
• No prior professional experience in an administrative or office role is required; full training will be provided.

Preferred Qualifications

• Bilingualism (English and French) is considered a significant asset due to the diverse clientele served in Quebec.
• Previous experience in a customer service environment (e.g., retail, hospitality) demonstrating strong interpersonal skills.
• An interest in government operations, public administration, or immigration services.

Perks & Benefits

• Competitive annual salary and comprehensive health, dental, and vision benefits plan.
• Enrollment in a defined-benefit pension plan, offering long-term financial security.
• Extensive on-the-job training and ongoing professional development opportunities.
• Generous paid time off, including vacation leave, sick leave, and statutory holidays.
• A supportive, inclusive, and collaborative work environment.
• Opportunities for career advancement and growth within the federal public service.
• Commitment to promoting work-life balance for all employees.

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