About the Company
Fidelity Investments is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and other financial products and services to institutions and individuals. With a commitment to innovation and customer satisfaction, we empower our employees to grow and make a meaningful impact, fostering a culture of excellence and support. We believe in providing comprehensive benefits to our workforce, ensuring their well-being and security.
Job Description
We are seeking a dedicated and empathetic Remote Housing Assistance Coordinator to join our team. In this 100% remote role, you will be instrumental in supporting our employees with various housing-related needs and inquiries, providing guidance on company benefits pertaining to housing, relocation, and general residential support programs. This position requires strong organizational skills, excellent communication, and a compassionate approach to problem-solving, all while working from the comfort of your home.
Key Responsibilities
- Serve as the primary point of contact for employee inquiries related to housing assistance programs and benefits.
- Provide accurate information and guidance on company housing policies, relocation support, and available resources.
- Assist employees with navigating external housing resources and vendor services as needed.
- Process and manage housing assistance applications and documentation, ensuring compliance with company guidelines.
- Collaborate with HR, Benefits, and Legal departments to address complex housing-related issues.
- Maintain up-to-date records and databases of housing assistance requests and outcomes.
- Develop and distribute communication materials related to housing benefits and programs.
- Identify opportunities for improving housing support services and employee satisfaction.
- Handle sensitive information with the utmost confidentiality and discretion.
Required Skills
- Minimum 2 years of experience in a customer service, administrative, or benefits coordination role.
- Exceptional written and verbal communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Demonstrated empathy and a strong desire to help others.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Human Resources, Social Work, Business Administration, or related field.
- Experience with HRIS or benefits administration software.
- Familiarity with housing market trends or real estate processes.
- Experience in a remote work setting.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Tuition reimbursement program.
- Employee assistance program.
- Opportunities for professional development and growth.
- Flexible work schedule in a 100% remote environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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