About the Company
The Regional NSW Professional Development Institute is a leading not-for-profit organisation dedicated to fostering professional growth and community engagement across regional New South Wales. We support a diverse membership base of professionals through continuous learning opportunities, networking events, and advocacy. Our mission is to strengthen regional economies and communities by empowering individuals with the skills and connections they need to thrive. We pride ourselves on a supportive, collaborative, and values-driven work environment.
Job Description
We are seeking a dedicated and enthusiastic Membership Support Assistant to join our professional team in Tamworth. This role is an excellent opportunity for someone with a passion for customer service and administration to contribute to a vital not-for-profit organisation. You will be the first point of contact for our valued members, providing essential support, processing inquiries, and assisting with various administrative tasks. Full training will be provided, making this an ideal role for individuals looking to start or further their career in a supportive professional environment.
Key Responsibilities
- Serve as the primary point of contact for member inquiries via phone, email, and in-person, providing accurate and timely information.
- Process new membership applications, renewals, and updates to member records with meticulous attention to detail.
- Maintain and update member databases and CRM systems.
- Assist with the coordination and promotion of professional development events and workshops.
- Prepare and distribute member communications, including newsletters and announcements.
- Provide administrative support to the wider team, including data entry, filing, and general office duties.
- Handle member feedback and resolve issues efficiently and courteously.
- Contribute to a positive and collaborative team culture.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and a friendly, helpful demeanor.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High level of accuracy and attention to detail.
- Ability to organise and prioritise tasks effectively.
- A proactive and enthusiastic approach to learning.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in an office administration or customer service role (volunteer or paid).
- Familiarity with CRM software or membership management systems.
- A tertiary qualification or Certificate III/IV in Business Administration or a related field.
Perks & Benefits
- Competitive salary package with NFP salary sacrificing options.
- Supportive and collaborative team environment.
- Opportunities for professional development and training.
- Contribution to a meaningful cause within regional NSW.
- Generous annual leave and personal leave provisions.
- Modern office facilities in Tamworth CBD.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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