Government Adoption Services Assistant – Office Role

About the Company

The New Brunswick Department of Social Development’s Child and Family Services Branch is dedicated to promoting the safety, well-being, and permanency of children and youth in the province. We work tirelessly with families, communities, and partners to provide support, resources, and services that facilitate healthy child development and secure family environments, including the complex and rewarding process of adoption. Our commitment is to provide compassionate, respectful, and effective services to all New Brunswick residents.

Job Description

We are seeking a dedicated and organized Government Adoption Services Assistant to join our Child and Family Services Branch in Sackville. This vital full-time, on-site role provides essential administrative support to our adoption services team, playing a crucial part in the smooth operation of adoption processes. The successful candidate will assist caseworkers and supervisors with documentation, scheduling, communication, and maintaining sensitive client files, ensuring confidentiality and accuracy at all times. This position offers an opportunity to contribute to meaningful work that positively impacts the lives of children and families in New Brunswick. Full training on specific departmental procedures and systems will be provided.

Key Responsibilities

• Provide comprehensive administrative support to adoption caseworkers and supervisors.
• Manage and organize sensitive client files and documentation, both physical and electronic.
• Assist with scheduling appointments, meetings, and adoption-related events.
• Prepare and format reports, correspondence, and other official documents.
• Answer and direct phone calls, taking messages and responding to inquiries as appropriate.
• Maintain accurate and up-to-date databases and record-keeping systems.
• Process incoming and outgoing mail and manage office supplies.
• Ensure the strict confidentiality and security of all client information.
• Collaborate with team members to ensure efficient office operations.

Required Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• High level of attention to detail and accuracy.
• Ability to handle sensitive information with discretion and maintain strict confidentiality.
• Demonstrated ability to work effectively both independently and as part of a team.
• Basic understanding of office administration procedures.

Preferred Qualifications

• Previous administrative or office support experience, preferably in a government or social services setting.
• Familiarity with record-keeping practices and database management.
• Knowledge of the New Brunswick child welfare system or adoption processes.
• Ability to communicate in both English and French (bilingualism is an asset).

Perks & Benefits

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Enrollment in a defined benefit pension plan.
• Generous paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement within the public service.
• Supportive and collaborative team environment.
• Meaningful work contributing to the community.

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