About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting Australians and fostering innovation. Our success is built on a foundation of exceptional customer service and empowering our employees to grow their careers with us.
Job Description
Are you a natural communicator with a passion for helping people? Telstra is seeking enthusiastic individuals to join our team as an Online Support Officer. This is an entry-level position perfect for those looking to start a career in customer service, with absolutely no prior experience required! We provide comprehensive, paid full training to equip you with all the knowledge and skills needed to succeed. In this role, you will be the first point of contact for our customers via live chat and email, providing support, resolving inquiries, and ensuring a positive experience. Join a dynamic team and contribute to keeping Australia connected.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through online chat and email channels.
- Provide accurate information and effective solutions to resolve customer issues regarding Telstra products and services.
- Guide customers through troubleshooting steps for common technical problems.
- Maintain a high level of customer satisfaction by delivering empathetic and efficient support.
- Accurately document all customer interactions and resolutions in our systems.
- Collaborate with team members and escalate complex issues to senior support staff when necessary.
- Participate actively in all training programs and continuous learning opportunities.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- A genuine desire to help others and a customer-focused attitude.
- Basic computer literacy and the ability to navigate multiple systems simultaneously.
- A proactive approach to problem-solving and a willingness to learn.
- Reliability and strong work ethic, especially for afternoon shift hours.
Preferred Qualifications
- High School Certificate or equivalent.
- Any previous experience in a customer-facing role (e.g., retail, hospitality) is a bonus but not essential.
- Familiarity with online communication tools or platforms.
Perks & Benefits
- Comprehensive, fully paid training program designed to ensure your success.
- Clear career progression paths within a leading Australian company.
- Competitive salary package with additional benefits.
- Generous employee discounts on Telstra products and services.
- A supportive and collaborative team environment.
- Access to state-of-the-art office facilities.
- Opportunity to make a real difference in customers' daily lives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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