About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people and businesses, building a better future through technology, and providing exceptional customer experiences. Join our team and be part of a company that values innovation, diversity, and customer satisfaction.
Job Description
Are you a night owl with a passion for helping people? Telstra is seeking dedicated and empathetic individuals to join our remote After-Hours Customer Care team. This is a fantastic opportunity to work from the comfort of your home, supporting our customers during evenings, weekends, and public holidays, while earning premium rates. You’ll be the first point of contact for our customers, providing essential support and ensuring their needs are met outside of standard business hours. We offer comprehensive training, a supportive team environment, and clear pathways for career growth.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email during after-hours shifts.
- Provide technical assistance and troubleshoot common service issues.
- Resolve customer complaints and escalate complex issues to appropriate departments.
- Maintain accurate records of all customer interactions and resolutions.
- Educate customers on Telstra products and services.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Maintain a professional and empathetic demeanor in all customer interactions.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking.
- Ability to actively listen and understand customer needs.
- Basic computer literacy and ability to navigate multiple systems.
- High level of empathy and patience.
- Reliability and strong work ethic.
- Ability to work independently in a remote setting.
Preferred Qualifications
- Previous customer service experience (even casual or retail).
- Familiarity with CRM software or ticketing systems.
- Experience working in a remote capacity.
- A quiet, dedicated home office space.
- High-speed, reliable internet connection.
Perks & Benefits
- Premium hourly rates for after-hours shifts.
- 100% remote work flexibility.
- Comprehensive paid training program.
- Opportunities for career development and advancement.
- Employee assistance program and wellness initiatives.
- Generous employee discounts on Telstra products and services.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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