About the Company
The Queensland Community Engagement Agency is a dedicated public sector organisation committed to fostering inclusive communities and providing essential support services across Queensland. We work collaboratively with various government departments and community groups to ensure that all residents, including new arrivals and vulnerable populations, have access to the resources and support they need to thrive. Our mission is to empower individuals and strengthen community resilience through compassionate and effective service delivery.
Job Description
We are seeking a compassionate and proactive Refugee Liaison Support officer to join our team on the Gold Coast. This vital role involves acting as a key point of contact and support for refugees and asylum seekers, facilitating their integration into Australian society, and ensuring their access to crucial public services. You will work within the public sector framework, collaborating with government agencies, non-profit organisations, and community groups to provide holistic support. This position is ideal for individuals passionate about social justice, cultural diversity, and making a tangible difference in people’s lives.
Key Responsibilities
- Provide initial contact and ongoing support to refugees and asylum seekers to assess their needs and connect them with appropriate services.
- Act as a liaison between refugees and various government departments (e.g., health, education, housing, employment) and community organisations.
- Assist individuals and families with navigating administrative processes, form completion, and understanding their rights and responsibilities.
- Organise and facilitate information sessions, workshops, and cultural orientation programs for new arrivals.
- Advocate for the needs of refugees and asylum seekers within the public sector, identifying and addressing systemic barriers.
- Maintain accurate and confidential records of client interactions and support provided.
- Collaborate with internal teams and external stakeholders to develop and implement effective support strategies.
- Monitor and report on client progress and service outcomes.
Required Skills
- Strong interpersonal and cross-cultural communication skills.
- Exceptional organisational and administrative abilities.
- Ability to show empathy, patience, and cultural sensitivity.
- Problem-solving skills and a proactive approach.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Understanding of the challenges faced by refugees and asylum seekers.
- Capacity to work independently and as part of a diverse team.
Preferred Qualifications
- A degree or diploma in Social Work, Community Services, International Relations, or a related field.
- Fluency in a language commonly spoken by refugee communities (e.g., Arabic, Dari, Ukrainian, Swahili).
- Previous experience in community engagement, social services, or public sector roles.
- Knowledge of Australian immigration and refugee policies and services.
Perks & Benefits
- Generous superannuation contributions (employer contributions).
- Opportunities for professional development and career progression within the public sector.
- Access to employee assistance programs and wellness initiatives.
- Flexible working arrangements to support work-life balance.
- A supportive and inclusive work environment dedicated to community service.
- Comprehensive induction and ongoing training programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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