About the Company
BT Group PLC is a leading global telecommunications company, providing services to customers in 180 countries. We offer broadband, TV, mobile, and landline services, as well as essential business solutions. At BT, we connect people, businesses, and communities across the UK and beyond, constantly innovating to deliver the best for our customers.
Job Description
Are you looking to start a rewarding career in customer service? BT Group PLC is excited to offer an opportunity for enthusiastic and driven individuals to join our team as an Entry-Level Call Centre Agent in Inverness. No prior experience is required, as we provide comprehensive, full training to ensure you have all the tools and knowledge to succeed. You will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries with a friendly and professional approach. This is a fantastic chance to develop valuable skills, grow within a major company, and contribute to connecting the UK.
Key Responsibilities
- Answer inbound customer calls promptly and professionally, providing an excellent first impression.
- Listen actively to customer queries and concerns, demonstrating empathy and understanding.
- Provide accurate information and effective solutions to a variety of customer service issues.
- Guide customers through products, services, and troubleshooting steps.
- Maintain detailed and accurate records of customer interactions and transactions.
- Adhere to company policies and procedures, ensuring data security and customer satisfaction.
- Collaborate with team members and supervisors to continuously improve service delivery.
Required Skills
- Excellent verbal communication skills and a clear, pleasant telephone manner.
- Strong listening skills and the ability to empathize with customers.
- Basic computer literacy and ability to navigate multiple systems.
- A positive attitude and a genuine desire to help people.
- Reliability and a strong work ethic.
- Willingness to learn and adapt in a fast-paced environment.
Preferred Qualifications
- GCSEs (or equivalent) in English and Mathematics.
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not essential.
- Familiarity with telecommunications products or services.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive paid training program.
- Generous holiday allowance.
- Company pension scheme.
- Employee discounts on BT products and services.
- Opportunities for career progression and professional development.
- Supportive and inclusive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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