Clinic Admin Support – Part-time Day Shifts

About the Company

Nuffield Health is the UK’s largest healthcare charity. We’re driven by our purpose to build a healthier nation, and for over 60 years, we’ve been working to make the UK fitter, healthier, and happier. We offer a comprehensive range of health and wellbeing services, from hospitals and clinics to fitness and wellbeing centres. Join us and play a vital role in patient care and the smooth operation of our facilities.

Job Description

We are seeking a dedicated and compassionate Clinic Admin Support professional to join our team for part-time day shifts in Coventry. This role is crucial for ensuring the efficient and welcoming operation of our clinic, serving as the first point of contact for our patients. You will manage administrative tasks, patient interactions, and support our clinical staff. Full training will be provided, making this an ideal opportunity for individuals looking to start or advance their career in healthcare administration.

Key Responsibilities

• Greet and assist patients and visitors in a friendly and professional manner.
• Schedule, confirm, and manage patient appointments efficiently.
• Handle incoming calls, emails, and inquiries, providing accurate information or directing calls appropriately.
• Maintain accurate and confidential patient records, ensuring data protection compliance.
• Process patient registrations, updates, and billing information.
• Support clinical staff with administrative tasks, including preparing documents and managing correspondence.
• Ensure the reception and waiting areas are tidy, organised, and welcoming.
• Manage clinic supplies and inventory as needed.
• Assist with other general administrative duties to ensure smooth clinic operations.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• A compassionate, empathetic, and patient-focused approach.
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive attitude and eagerness to learn and adapt.
• Reliability and punctuality.

Preferred Qualifications

• Previous administrative or customer service experience (any industry).
• Familiarity with medical terminology or healthcare settings.
• Experience using patient management software (e.g., EMIS, SystmOne, EPIC).

Perks & Benefits

• Competitive hourly wage.
• Flexible part-time day shift schedule.
• Generous holiday allowance.
• Pension scheme.
• Access to Nuffield Health Fitness & Wellbeing Centres and discounted gym membership.
• Employee discounts and rewards program.
• Learning and development opportunities with full training provided.
• Supportive and collaborative work environment.

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