Concierge Service Assistant – Luxury Property, Shift Work

About the Company

Marriott International is a leading global lodging company with an unparalleled portfolio of hotels and resorts. We are dedicated to providing exceptional service and creating unforgettable experiences for our guests worldwide. This luxury property embodies our commitment to excellence in every detail.

Job Description

We are seeking a highly motivated and dedicated Concierge Service Assistant to join the team at one of our prestigious luxury properties located in Unley, SA. This full-time, on-site role is integral to delivering an unparalleled experience for our residents and guests. As the first point of contact, you will embody our commitment to excellence, providing impeccable service and ensuring every interaction is seamless and memorable. This position requires flexibility for shift work, including evenings, weekends, and public holidays, to ensure continuous, high-quality service.

Key Responsibilities

• Warmly greet residents and guests upon arrival and departure, creating a welcoming atmosphere.
• Manage and coordinate a wide array of requests, including dining reservations, transportation arrangements, local activity bookings, and efficient handling of packages and mail.
• Maintain an up-to-date, comprehensive knowledge of local attractions, events, premium dining establishments, cultural venues, and essential services within Unley and the broader Adelaide region.
• Handle all incoming calls, emails, and visitor inquiries with utmost courtesy, professionalism, and efficiency.
• Assist with property security protocols, which includes monitoring access points and diligently reporting any suspicious activities to the appropriate personnel.
• Proactively resolving guest issues and complaints promptly and professionally, demonstrating empathy and problem-solving skills, and escalating complex matters when necessary to ensure guest satisfaction.
• Coordinating seamlessly with other property departments (e.g., housekeeping, maintenance, valet) to ensure a cohesive and high-standard service delivery.
• Performing essential administrative tasks as required, such as accurate data entry, record-keeping, and managing concierge logs.
• Maintaining a pristine, organized, and inviting concierge desk and lobby area, reflecting the luxury standards of the property.

Required Skills

• Exceptional customer service and impeccable communication skills, both verbal and written, with a clear and articulate manner.
• A genuine ability to work flexible shifts, including evenings, weekends, and public holidays, demonstrating reliability and commitment.
• Strong organizational abilities and the capacity to multitask effectively in a fast-paced luxury environment.
• Proficiency in basic computer applications, including the Microsoft Office Suite (Word, Excel, Outlook).
• A consistently professional demeanor, immaculate personal presentation, and a keen attention to detail.
• The ability to remain calm, composed, and effective under pressure, especially during peak service times or unexpected situations.

Preferred Qualifications

• A minimum of 12 months of previous experience in a luxury hotel, residential concierge, or high-end customer service role.
• Fluency in additional languages will be highly regarded.
• Extensive knowledge of local Unley and Adelaide attractions, services, and hidden gems.
• Current First Aid and CPR certification.

Perks & Benefits

• A competitive annual salary package, commensurate with your experience and skills.
• Comprehensive health and wellness benefits for your peace of mind.
• Outstanding opportunities for career growth and professional development within the esteemed Marriott International network.
• Exclusive employee discounts on hotel stays and services at Marriott properties worldwide.
• Access to a supportive, collaborative, and dynamic team environment focused on excellence.
• Generous paid time off and holiday benefits.

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