About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of products and services, including mobile, internet, and entertainment. We are at the forefront of connecting Australians and businesses, committed to innovation, customer satisfaction, and fostering a supportive work environment where our people can thrive. Join our team and be part of a company that values growth, diversity, and making a real difference in the lives of millions.
Job Description
Are you looking to kickstart a rewarding career in customer service without any prior experience? Telstra is seeking enthusiastic and customer-focused individuals to join our Contact Centre team in Tweed Heads as Contact Centre Consultants. We offer comprehensive, fully paid training to equip you with all the skills you need to succeed. Enjoy the benefit of working Monday to Friday, with no weekend shifts required, allowing you to maintain a great work-life balance. This is an incredible opportunity to join a leading Australian company and develop valuable professional skills.
Key Responsibilities
- Provide exceptional customer service and support via phone, addressing inquiries and resolving issues efficiently and professionally.
- Listen actively to customer needs, identify solutions, and explain products and services clearly and concisely.
- Accurately document customer interactions and update account information in our systems.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Adhere to company policies, procedures, and service standards.
- Continuously learn and adapt to new product offerings and service updates.
Required Skills
- Excellent verbal and written communication skills.
- A strong desire to help people and solve problems.
- Proficiency in basic computer skills and navigating multiple applications.
- Ability to work effectively in a fast-paced team environment.
- A positive attitude and a willingness to learn and grow.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a bonus but not essential.
- High School Diploma or equivalent.
- Familiarity with telecommunications products or services.
Perks & Benefits
- Full, comprehensive paid training program.
- Consistent Monday to Friday work schedule (no weekends!).
- Competitive salary package.
- Opportunities for career advancement and professional development.
- Generous employee discounts on Telstra products and services.
- Access to a range of health and wellness programs.
- Supportive and inclusive team environment.
- Modern office facilities in a great location.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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