About the Company
Island Savings, a Division of First West Credit Union, is one of Canada’s leading credit unions, offering a full range of financial products and services. With a strong commitment to local communities and member success, we pride ourselves on exceptional service and fostering a supportive work environment. We believe in empowering our employees to grow and make a positive impact.
Job Description
Join Island Savings as a Member Services Teller and be the first point of contact for our valued members. In this vital front-line role, you will deliver exceptional customer service, handle day-to-day banking transactions, and identify opportunities to help members achieve their financial goals. This position is perfect for someone with a passion for community banking, strong attention to detail, and a desire to build lasting relationships. Work in a dynamic environment where your contributions directly support the financial well-being of our community.
Key Responsibilities
- Process member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and cheque cashing.
- Provide friendly and professional service, answering member inquiries and resolving issues promptly.
- Identify opportunities to refer members to financial advisors or other credit union specialists.
- Maintain and balance cash drawer daily with a high degree of accuracy.
- Adhere to all credit union policies, procedures, and regulatory requirements.
- Educate members on credit union products and services that meet their needs.
- Assist with opening and closing procedures for the branch.
- Uphold a high level of confidentiality and security in all transactions.
Required Skills
- Minimum of 6 months experience in a customer service or cash handling role.
- Strong interpersonal and communication skills (verbal and written).
- Excellent attention to detail and accuracy.
- Proficiency in basic computer applications.
- Ability to work effectively in a fast-paced team environment.
- Demonstrated problem-solving abilities and a proactive approach.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a financial institution or credit union.
- Knowledge of banking software and systems.
- High School Diploma or equivalent; post-secondary education is an asset.
- Experience identifying customer needs and recommending solutions.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive benefits package including medical, dental, and vision.
- Employer-matched pension plan.
- Generous paid time off and holidays.
- Opportunities for career growth and professional development.
- Tuition reimbursement program.
- Employee assistance program.
- Vibrant and supportive team culture.
- Community involvement initiatives and volunteer opportunities.
- Employee recognition programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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