About the Company
Exeter Iron & Grit CrossFit is a leading fitness facility dedicated to empowering our community through high-intensity functional training. We foster a supportive, challenging, and incredibly enthusiastic environment where every member is encouraged to push their limits and achieve their fitness goals. Our commitment extends beyond the workout floor, building strong bonds and celebrating collective achievements.
Job Description
Join Exeter Iron & Grit CrossFit as our Customer Service Admin and be the welcoming face and organizational backbone of our vibrant fitness community. We’re seeking an enthusiastic individual to manage daily operations, ensure member satisfaction, and contribute to a positive, high-energy environment. This role is crucial in supporting our members’ fitness journeys and maintaining the smooth running of our facility, making a direct impact on the daily experience of our dedicated athletes.
Key Responsibilities
- Greet members and visitors warmly, providing an exceptional first impression.
- Manage front desk operations, including member check-ins and general inquiries.
- Handle membership registrations, renewals, and payment processing accurately.
- Assist with scheduling classes, appointments, and personal training sessions.
- Maintain cleanliness and organization of the front desk area and common spaces.
- Communicate important announcements and updates to members effectively.
- Provide administrative support to the coaching team and management as needed.
- Help organize and promote gym events and community activities.
Required Skills
- Outstanding verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Demonstrated commitment to excellent customer service.
- A positive, energetic, and professional demeanor.
- Ability to multitask and work effectively in a fast-paced environment.
Preferred Qualifications
- Previous experience in a fitness center, gym, or customer service role.
- Familiarity with CrossFit methodology or general fitness practices.
- Experience with CRM software or gym management systems.
- A genuine passion for health, fitness, and community building.
Perks & Benefits
- Complimentary unlimited gym membership.
- Opportunities for professional development and training.
- A supportive and energetic team environment.
- Regular team-building events and social gatherings.
- Significant discounts on retail products and workshops.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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