About the Company
Coles is a leading Australian retailer, committed to delivering quality products and exceptional service to millions of customers every week. With a strong network of stores and a robust logistics operation, we play a vital role in local communities across the country, including Bunbury, Western Australia. We pride ourselves on creating a workplace that fosters growth, teamwork, and customer satisfaction.
Job Description
Join the dynamic team at Coles in Bunbury as a Customer Service Representative, specializing in Retail and Logistics. This pivotal role involves providing outstanding support to our customers and internal teams, ensuring smooth operations from order placement to delivery. You will be the first point of contact for inquiries related to retail products, stock availability, order tracking, and delivery schedules. This is a full-time position offering the convenience of weekly pay.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding retail products, orders, and logistics.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Provide real-time updates on order status, delivery timelines, and potential delays.
- Resolve customer complaints and issues with empathy and effectiveness, escalating complex matters when necessary.
- Liaise with logistics, warehouse, and store teams to gather information and coordinate solutions.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Assist with inventory inquiries and stock checks as required.
- Contribute to a positive team environment and uphold Coles' standards of customer service.
Required Skills
- Proven experience in a customer service role, preferably within retail or logistics.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach.
- Proficiency in basic computer applications and willingness to learn new software.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- A keen eye for detail and strong organizational skills.
- Ability to work collaboratively as part of a team.
Preferred Qualifications
- Previous experience with CRM software (e.g., Salesforce, Zendesk).
- Familiarity with retail operations or supply chain processes.
- Experience in handling high volumes of customer interactions.
Perks & Benefits
- Competitive weekly pay.
- Generous employee discounts across Coles Group brands.
- Comprehensive training and development programs.
- Opportunities for career progression within a large national company.
- Access to employee assistance programs.
- Paid parental leave.
- Superannuation contributions.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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