About the Company
Telstra is a leading telecommunications and technology company that offers a wide range of services, including mobile, internet, and entertainment solutions. We are committed to connecting people and businesses, building a better future, and empowering our customers through innovative technology. Our team culture fosters growth, innovation, and a strong focus on customer satisfaction, all while supporting flexible work arrangements.
Job Description
Join Telstra as a Digital Customer Assistant and be a vital part of our customer success team, working entirely from the comfort of your home. In this unique role, you will provide exceptional support to our customers exclusively through digital channels such as chat, email, and social media. This is a no-calls position, perfect for those who excel at written communication and problem-solving without the need for direct phone interaction. We are looking for individuals who are tech-savvy, empathetic, and dedicated to delivering a seamless customer experience. Comprehensive training will be provided, making this an excellent opportunity to start or advance your career in digital customer service.
Key Responsibilities
- Provide high-quality customer support through digital channels (chat, email, social media) without phone interaction.
- Respond to customer inquiries, resolve issues, and provide information efficiently and accurately.
- Guide customers through troubleshooting steps for Telstra products and services.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain accurate and detailed records of customer interactions.
- Proactively identify opportunities to improve the customer experience and contribute to team knowledge.
- Stay updated on Telstra's products, services, and digital support tools.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Excellent written communication and grammar skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using digital communication platforms and tools.
- Ability to work independently and manage time effectively in a remote environment.
- A quiet, dedicated home office space with reliable high-speed internet connection.
- Basic computer literacy and ability to learn new software quickly.
- Demonstrated empathy and a customer-centric mindset.
Preferred Qualifications
- Previous experience in digital customer service, online support, or social media management.
- Familiarity with telecommunications products and services.
- Experience with CRM software or customer support ticketing systems.
Perks & Benefits
- Fully remote work model with a flexible WFH schedule.
- Comprehensive paid training program.
- Opportunities for career growth and professional development within Telstra.
- Employee discounts on Telstra products and services.
- Access to wellness programs and employee assistance initiatives.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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