About the Company
PNC Bank is one of the largest diversified financial services institutions in the United States, providing retail and business banking, corporate and institutional banking, asset management, and residential mortgage banking. We are committed to protecting our customers’ assets and transactions, leveraging cutting-edge technology and dedicated teams to ensure security and trust in the digital age. Join our team and contribute to a safer online environment for millions of customers.
Job Description
We are seeking a highly detail-oriented and analytical E-commerce Order Fraud Reviewer to join our Fraud Prevention team. In this critical on-site role, you will be responsible for reviewing online transactions for potential fraudulent activity, ensuring the security of our customers’ accounts and maintaining the integrity of our e-commerce operations. Your sharp eye for discrepancies and methodical approach will be essential in identifying and mitigating risks. This is an office-based position requiring consistent attendance at our Wilkes-Barre location.
Key Responsibilities
- Perform in-depth review of e-commerce orders and customer accounts for suspicious patterns and fraud indicators.
- Analyze transaction data, customer history, and other relevant information to identify potential fraud.
- Contact customers or merchants as needed to verify transaction legitimacy.
- Document all findings, actions taken, and resolutions accurately and thoroughly.
- Collaborate with internal teams to enhance fraud detection strategies and tools.
- Stay informed on current fraud trends, techniques, and prevention best practices.
- Adhere to all company policies, procedures, and regulatory requirements.
Required Skills
- Exceptional attention to detail and strong analytical skills.
- Proficiency in basic computer applications (Microsoft Office Suite, web browsers).
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving capabilities and decision-making aptitude.
- High level of integrity and ability to handle sensitive information confidentially.
- Reliable attendance and punctuality for an on-site office role.
Preferred Qualifications
- Previous experience in fraud prevention, risk management, data entry, or customer service.
- Familiarity with e-commerce platforms and online payment processing.
- Associate's degree or equivalent work experience in a related field.
- Experience with fraud detection software or tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off (PTO) and company holidays.
- Employee assistance program and wellness initiatives.
- Opportunities for professional development and career advancement.
- On-site parking and accessible office location.
- Discounted banking services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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