About the Company
Evergreen Medical Center is a leading healthcare institution dedicated to providing exceptional patient care and fostering a supportive community environment. Located in the vibrant Spokane Valley, we are expanding our services and seeking dedicated professionals to join our team. We pride ourselves on innovation, compassion, and a commitment to employee growth.
Job Description
We are seeking an experienced and dynamic Front Office / Reception Manager to oversee all aspects of our front office operations. This pivotal role involves managing reception staff, ensuring a seamless patient experience, and maintaining the highest standards of administrative efficiency. The ideal candidate will be a strong leader with excellent organizational and interpersonal skills, capable of fostering a positive and productive work environment. Relocation assistance is available for qualified candidates.
Key Responsibilities
- Manage and supervise front office and reception staff, including scheduling, training, and performance evaluations.
- Ensure exceptional patient service and a welcoming environment for all visitors.
- Oversee patient check-in/check-out processes, appointment scheduling, and record management.
- Handle patient inquiries, complaints, and provide effective solutions with empathy.
- Implement and maintain efficient office procedures and protocols.
- Collaborate with various departments to optimize operational workflow.
- Manage office supplies inventory and maintain a professional reception area.
- Assist in budget management and cost control for front office operations.
- Ensure compliance with all healthcare regulations and privacy standards (HIPAA).
Required Skills
- Minimum of 3-5 years of experience in front office management or a supervisory role, preferably in a healthcare or hospitality setting.
- Proven leadership and team management abilities.
- Excellent verbal and written communication skills.
- Proficiency in office management software and patient management systems.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Problem-solving skills and a customer-focused approach.
Preferred Qualifications
- Bachelor's degree in Healthcare Administration, Business Management, or a related field.
- Experience with electronic health records (EHR) systems.
- Certification in office management or healthcare administration.
- Fluency in multiple languages.
Perks & Benefits
- Competitive salary with comprehensive benefits package.
- Relocation assistance program.
- Medical, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Employee wellness programs.
- A supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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