About the Company
TTEC (NASDAQ: TTEC) is a global customer experience (CX) technology and services innovator for AI-powered digital CX, customer experience as a service (CXaaS), and CX consulting solutions. We partner with the world’s most iconic and trusted brands to design, build, and operate customer experiences that deliver revenue, reduce costs, and elevate the customer experience. Our mission is to bring humanity to business, and we’re committed to creating a diverse and inclusive workplace where everyone can thrive.
Job Description
Join TTEC as a Federal Agency Call Center Representative and embark on a rewarding career providing essential support to citizens. This is a unique opportunity to contribute to public service from the comfort of your home, as this position is 100% remote. We are looking for empathetic and detail-oriented individuals who are eager to learn and make a difference. No prior call center experience is required; we provide comprehensive, fully paid training to equip you with all the knowledge and skills needed to succeed in this vital role. You will be the first point of contact for individuals seeking assistance, providing information, and resolving inquiries related to various federal programs.
Key Responsibilities
- Answer inbound calls from the public regarding federal agency programs and services.
- Provide accurate, courteous, and timely information to callers.
- Document all interactions and resolutions clearly and concisely in the system.
- Guide callers through processes, forms, and online resources.
- Resolve customer inquiries and issues, escalating complex cases as needed.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to all federal guidelines, policies, and privacy regulations.
- Participate in ongoing training and quality assurance programs.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening and comprehension abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- Ability to work independently and manage time effectively.
- High school diploma or GED.
- Must be 18 years of age or older.
- Ability to successfully pass a background check and drug screen.
Preferred Qualifications
- Experience in a customer service environment (retail, hospitality, etc.).
- Familiarity with federal government services or programs.
- Bilingual proficiency (English/Spanish or other languages).
Perks & Benefits
- 100% remote work flexibility, saving on commute costs and time.
- Fully paid, comprehensive training program.
- Competitive hourly wage with performance incentives.
- Medical, dental, and vision insurance options.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Career growth and development opportunities within TTEC.
- Employee assistance program.
- Access to a supportive and collaborative virtual team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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