About the Company
Premier Inn is the UK’s largest hotel brand, with over 800 hotels across the country. We pride ourselves on offering a great night’s sleep at a price that suits everyone, alongside friendly service and excellent facilities. We believe in investing in our people and offering fantastic career development opportunities within the hospitality sector. Join a team where your potential is recognized and nurtured.
Job Description
Are you looking to kickstart your career in hospitality but have no prior experience? Premier Inn Exeter is seeking an enthusiastic and motivated individual to join our front-of-house team as a Trainee Hotel Receptionist. This is a fantastic entry-level opportunity where full training will be provided, ensuring you gain all the necessary skills to excel in this exciting role. You’ll be the first point of contact for our guests, creating a warm and welcoming atmosphere and ensuring their stay is comfortable and memorable. If you have a passion for people and a desire to learn, we want to hear from you!
Key Responsibilities
- Welcome guests with a friendly and professional demeanor upon arrival and departure.
- Handle guest check-ins and check-outs efficiently, including processing payments.
- Answer incoming calls, manage reservations, and respond to guest inquiries via phone and email.
- Provide guests with information about hotel services, facilities, and local attractions.
- Assist guests with luggage and other requests to ensure a comfortable stay.
- Maintain a clean and tidy reception area.
- Handle guest complaints or issues with professionalism and escalate when necessary.
- Collaborate with other hotel departments to ensure seamless guest service.
- Learn and adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Exceptional customer service attitude.
- Excellent verbal and written communication skills.
- A positive, 'can-do' attitude and eagerness to learn.
- Ability to work effectively in a team environment.
- Reliability and punctuality.
- Basic computer literacy.
- A genuine interest in providing outstanding guest experiences.
Preferred Qualifications
- No specific qualifications required, full training will be provided.
- Previous experience in a customer-facing role (e.g., retail, cafe) is a plus, but not essential.
- Knowledge of the local Exeter area is a bonus.
Perks & Benefits
- Full, comprehensive training program provided.
- Opportunities for career progression within Premier Inn and Whitbread.
- Competitive salary and benefits package.
- Generous discounts across Whitbread brands (Premier Inn, Beefeater, Brewers Fayre).
- A supportive and friendly work environment.
- Paid holiday allowance.
- Pension scheme.
- Employee assistance programme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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