About the Company
The Australian Conservation Foundation (ACF) is Australia’s national environmental organisation, with over half a million supporters across the country. For more than 50 years, we’ve been a voice for Australia’s environment, pushing for stronger environmental laws, protecting vital natural places, and ensuring a sustainable future. We are an independent, not-for-profit organisation, powered by people who believe a healthy environment is the foundation for a thriving society.
Job Description
We are seeking a dedicated and enthusiastic Membership Support Assistant to join our professional team in Tweed Heads. This pivotal role involves providing exceptional support to our valued members, ensuring their experience with ACF is positive and seamless. You will be the first point of contact for member inquiries, assisting with everything from membership renewals and donation queries to providing information about our campaigns and initiatives. This is an on-site role that requires strong organisational skills, attention to detail, and a passion for environmental conservation.
Key Responsibilities
- Respond promptly and professionally to member inquiries via phone, email, and mail.
- Process membership applications, renewals, and updates accurately.
- Manage and update member records in our CRM system.
- Assist with processing donations and providing donor receipts.
- Provide information about ACF's campaigns, events, and impact.
- Collaborate with internal teams to resolve complex member issues.
- Contribute to the continuous improvement of member support processes.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a friendly and empathetic approach.
- Proficiency in basic office software (e.g., Microsoft Office Suite).
- Exceptional organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- A genuine interest in environmental conservation and the not-for-profit sector.
Preferred Qualifications
- Previous experience in a customer service or administrative role.
- Familiarity with CRM systems (e.g., Salesforce).
- Experience working within a not-for-profit or membership-based organisation.
- An understanding of basic data entry and record-keeping principles.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and training.
- Supportive and collaborative team environment.
- Meaningful work contributing to a vital cause.
- Generous leave entitlements.
- Access to an Employee Assistance Program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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