About the Company
Commonwealth Bank of Australia is one of Australia’s leading providers of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, and investment and broking services. We are dedicated to delivering a superior customer experience and helping our communities thrive. Join a team where your contributions are valued and your growth is supported.
Job Description
We are seeking a dedicated and customer-focused Messaging Support Officer to join our team on a casual basis, offering flexible afternoon shifts. In this vital role, you will be the first point of contact for our customers through various digital messaging channels, including live chat, secure messaging, and social media platforms. Your primary goal will be to provide accurate information, resolve inquiries efficiently, and ensure every customer interaction is positive and reflects Commonwealth Bank’s commitment to service excellence. This is an on-site position at our Gold Coast office, where you will receive comprehensive training and support.
Key Responsibilities
- Respond promptly and professionally to customer inquiries across digital messaging platforms (live chat, secure message, social media).
- Assist customers with banking products, services, and general inquiries.
- Troubleshoot common issues and guide customers through self-service options.
- Escalate complex issues to relevant internal departments while maintaining clear communication with the customer.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to company policies, procedures, and regulatory requirements.
- Continuously learn about new products, services, and digital tools to enhance support capabilities.
- Work collaboratively with team members to achieve departmental goals and ensure seamless customer support.
Required Skills
- Excellent written communication skills with a strong command of grammar and spelling.
- A genuine passion for delivering outstanding customer service.
- Ability to multitask effectively in a fast-paced digital environment.
- Strong problem-solving skills and attention to detail.
- Proficiency in using computer systems and navigating various software applications.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a customer service role, particularly in a digital or contact centre environment.
- Familiarity with banking or financial services products and terminology.
- Experience using CRM software and live chat platforms.
- A positive attitude and a willingness to learn and adapt.
Perks & Benefits
- Competitive casual loading remuneration.
- Flexible afternoon shifts to suit your lifestyle.
- Comprehensive training and ongoing professional development opportunities.
- A collaborative and supportive team culture.
- Opportunity to work for one of Australia's leading financial institutions.
- Access to employee benefits and programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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