About the Company
HSBC is one of the world’s largest banking and financial services organizations. Our global reach and digital innovation mean we offer a vast range of opportunities for talented individuals who want to make an impact. We are committed to building a culture where all employees are valued, respected, and have the opportunity to achieve their potential. Join us and contribute to a brighter future.
Job Description
We are seeking enthusiastic and proactive individuals to join our Next-Gen Tech, AI & Digital Support team. In this hybrid role, you will be at the forefront of assisting our colleagues and clients with cutting-edge technology, including AI-driven tools and advanced digital platforms. You will provide technical support, troubleshoot issues, and ensure a seamless experience, contributing to our innovative environment. This position offers a blend of remote work flexibility and on-site collaboration at our Canary Wharf hub, fostering a dynamic and supportive work environment.
Key Responsibilities
- Provide first and second-line technical support for internal and external users on various digital platforms and AI tools.
- Diagnose and resolve technical issues efficiently, escalating complex problems to specialized teams when necessary.
- Guide users through new features, best practices, and troubleshooting steps for next-gen technologies.
- Document all support interactions and solutions accurately in our ticketing system.
- Contribute to the creation and maintenance of knowledge base articles and user guides.
- Actively participate in training and development sessions to stay current with evolving technology and AI trends.
- Collaborate with development and product teams to provide user feedback and improve product usability.
- Ensure high levels of customer satisfaction and adherence to service level agreements.
Required Skills
- Strong problem-solving abilities and a logical approach to technical challenges.
- Excellent communication skills, both written and verbal, for diverse audiences.
- A genuine interest in new technologies, AI, and digital innovation.
- Ability to work effectively both independently and as part of a team.
- Proficiency in using common operating systems and office productivity suites.
- Adaptability and willingness to learn new tools and systems quickly.
Preferred Qualifications
- Previous experience in a technical support, helpdesk, or customer service role.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
- Understanding of basic networking concepts.
- Experience with or exposure to AI tools, chatbots, or machine learning applications.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
Perks & Benefits
- Competitive salary and performance-related bonus.
- Generous pension scheme.
- Private medical insurance.
- 25 days holiday plus bank holidays, with option to buy more.
- Flexible hybrid working model.
- Extensive training and development opportunities, including AI upskilling programs.
- Employee assistance program.
- Access to a wide range of employee discounts and benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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