About the Company
Optus is one of Australia’s largest telecommunications companies, providing mobile, internet, and home phone services to millions of Australians. We are committed to connecting people and businesses across the nation with innovative technology and exceptional customer service. Our culture fosters growth, diversity, and a passion for making a difference in the lives of our customers. Join us and be part of a team that’s always looking for new ways to empower our community.
Job Description
Are you passionate about helping people and looking for a flexible, part-time opportunity to work from the comfort of your home? Optus is seeking enthusiastic and dedicated individuals to join our Online Customer Care team. This is a 100% remote, part-time role designed for those who thrive in a digital environment and are committed to delivering outstanding customer experiences. As an Online Customer Care Specialist, you will be the first point of contact for our customers, assisting them with a wide range of inquiries via chat and email. Full training will be provided to ensure you have all the tools and knowledge needed to succeed, making this an ideal entry-level position for someone eager to start a career in customer service without prior experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat and email support channels.
- Provide accurate information regarding Optus products, services, and billing inquiries.
- Troubleshoot common customer issues and guide them through solutions.
- Escalate complex problems to senior support teams when necessary.
- Maintain detailed and accurate records of customer interactions.
- Adhere to company policies and procedures to ensure consistent service delivery.
- Actively listen to customer feedback and contribute to improving service processes.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficiency in navigating computer systems and online communication platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving skills and a customer-centric attitude.
- Reliable high-speed internet connection and a quiet home office environment.
- Availability to work scheduled part-time hours, including some evenings or weekends.
Preferred Qualifications
- Previous experience in a customer service role (even non-professional).
- Familiarity with telecommunications products and services.
- Experience using CRM software or helpdesk ticketing systems.
Perks & Benefits
- Flexible part-time working hours.
- 100% remote work opportunity – work from anywhere in Australia.
- Comprehensive paid training program.
- Employee discounts on Optus products and services.
- Supportive team environment with opportunities for growth.
- Access to a range of employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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