About the Company
Ipsos is a global leader in market research, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding of today’s society. We are committed to making it easier for our clients to make faster, smarter and bolder decisions. Join our Australian team and contribute to impactful insights that drive business success.
Job Description
This role is integral to our market research operations, focusing on the coordination and execution of online surveys. The Online Survey Coordinator will be responsible for managing the lifecycle of survey projects from setup to completion, ensuring data quality and timely delivery. You will work closely with research managers and data analysts to support our diverse client portfolio, contributing to projects that shape strategic decisions across various industries.
Key Responsibilities
- Coordinate the setup and launch of online survey projects, including questionnaire programming and testing.
- Monitor survey fieldwork progress, identifying and resolving technical or operational issues promptly.
- Collaborate with internal research teams to ensure survey design and execution meet specific research objectives.
- Manage participant communication and incentives for various survey panels and respondent sources.
- Perform rigorous quality checks on survey data to maintain integrity and accuracy.
- Assist in the creation of comprehensive project documentation, progress reports, and fieldwork summaries.
- Adhere strictly to market research industry standards, ethical guidelines, and company best practices in all activities.
Required Skills
- Strong organizational and project management skills, with the ability to handle multiple tasks simultaneously.
- Excellent attention to detail and a commitment to accuracy in all aspects of work.
- Proficiency with Microsoft Office Suite (Excel, Word) for data handling, reporting, and documentation.
- Basic understanding of fundamental market research principles and methodologies.
- Effective written and verbal communication skills for clear internal and external interactions.
- Ability to work both independently with minimal supervision and collaboratively as part of a team.
Preferred Qualifications
- Bachelor's degree in Marketing, Business, Social Sciences, or a closely related field.
- Previous hands-on experience with survey software platforms (e.g., Qualtrics, SurveyMonkey, Decipher).
- Familiarity with data quality checks, validation processes, and basic data cleaning techniques in a research context.
Perks & Benefits
- Competitive salary and superannuation package.
- Significant opportunities for professional development and continuous career growth within a global organization.
- A flexible hybrid work model that supports work-life balance.
- Access to a global network of leading market research experts and thought leaders.
- Comprehensive health and wellness programs to support employee well-being.
- A vibrant, inclusive, and collaborative team environment focused on innovation.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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